Samsung's Galaxy S10 trade-in program keeps rejecting older phones for odd reasons

Samsung's Galaxy S10 trade-in program keeps rejecting older phones for odd reasonshttps://www.tomsguide.com/us/galaxy-s10-trade-in-program-problems,news-29857.html
https://www.worlds50.com/2019/04/samsungs-galaxy-s10-trade-in-program.html